Understanding Your OVOU Order Timeline
Order turnaround times for OVOU cards vary depending on the product type and chosen shipping method. Below is a detailed breakdown of processing and shipping times to help you plan your order.
Turnaround Times by Product
Product | Processing Time | Shipping Time
(Regular Lettermail) | Total Time
(Regular Lettermail) | Shipping Time
(FedEx Express) | Total Time
(FedEx Express) |
| Standard Card | 1 day | 10-14 days | 11-15 days | 3-5 days | 4-6 days |
| Custom Card | ~2 days* | 10-14 days | 12-16 days | 3-5 days | 5-7 days |
| Metal Card | ~2-5 days** | 10-14 days | 12-19 days | 3-5 days | 5-10 days
|
Notes
Custom Cards: Processing time depends on our Design team promptly receiving your logo.
Metal Cards: Processing time varies based on how quickly the design layout is received and confirmed. Additional time is required for preparation and engraving.
If you have questions about your order timeline, email us at
orders@ovou.com for support. Please include your order number for faster assistance.
FAQs
How can I track my order’s progress?
Orders with FedEx Express shipping will include a tracking link in your confirmation email.
Can I expedite the processing time?
Unfortunately, processing times are fixed to ensure quality, but selecting FedEx Express shipping can reduce delivery time.
What should I do if there’s a delay?
Contact us at orders@ovou.com, and we’ll investigate the status of your order.
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