OVOU Card Order Turnaround Times

Understanding Your OVOU Order Timeline

Order turnaround times for OVOU cards vary depending on the product type and chosen shipping method. Below is a detailed breakdown of processing and shipping times to help you plan your order.

Turnaround Times by Product

Product
Processing Time
Shipping Time
(Regular Lettermail)
 Total Time
 (Regular Lettermail)
Shipping Time
(FedEx Express)
 Total Time
 (FedEx Express)
Standard Card1 day10-14 days11-15 days 3-5 days 4-6 days
Custom Card~2 days*10-14 days12-16 days 3-5 days 5-7 days
Metal Card~2-5 days**10-14 days12-19 days 3-5 days 5-10 days


Notes

  1. Custom Cards: Processing time depends on our Design team promptly receiving your logo.
  2. Metal Cards: Processing time varies based on how quickly the design layout is received and confirmed. Additional time is required for preparation and engraving.
If you have questions about your order timeline, email us at orders@ovou.com for support. Please include your order number for faster assistance.

FAQs

  1. How can I track my order’s progress?
    Orders with FedEx Express shipping will include a tracking link in your confirmation email.
  2. Can I expedite the processing time?
    Unfortunately, processing times are fixed to ensure quality, but selecting FedEx Express shipping can reduce delivery time.
  3. What should I do if there’s a delay?
    Contact us at     orders@ovou.com, and we’ll investigate the status of your order.