How to Reassign a Seat and Card to a New Team Member in OVOU

How to Reuse Seats and Reassign Cards (Team Admins)

If a team member leaves your company, you can easily reassign their seat to a new individual. Depending on the card design, you may reuse the existing card or order a new one for the new user. Here’s how to manage the process.

Steps to Reassign a Seat to a New Team Member

  1. Reassign the Seat
    1. Log in to your Teams Dashboard and navigate to the Manage Users section.
    2. Remove the departing team member’s details and reassign the seat to a new individual.
  2. Determine Card Usage
    1. If the existing card displays only your company logo, it can be reused for the new user.
    2. Update the card’s profile information to reflect the new team member’s details.
  3. Order a New Card (If Needed)
    1. For new users requiring personalized cards, place an order through the Order Cards option in the Manage Cards section.
    2. Note: Cards for net new users must be purchased as new cards and cannot be ordered as replacements.

For assistance with reassigning seats or ordering new cards, contact us at support@ovou.com.

FAQs

  1. Can I edit the existing card profile for the new user?
    Yes, if the card is reusable, you can update the profile information to match the new team member.

  2. What if the existing card has personalized information or design?
    Personalized cards cannot be reused. You’ll need to order a new card for the new team member.

  3. How do I order a new card for a net new user?
    Navigate to the Manage Cards section, click Order Cards, and provide the required details for the new user.