How to Update Your Shipping or Order Information
Need to update your order? We can accommodate changes up to the point your card is dispatched.
If your order has not been shipped, email us at orders@ovou.com with the details of the changes you need. Once we receive your request, we’ll do our best to apply the updates before your order is processed. After your card is dispatched, changes can no longer be made, and you’ll receive a dispatch confirmation email. FAQs
- How will I know if my order has been dispatched?
You’ll receive a confirmation email once your order has been shipped.
- What if I notice an issue after my order has been dispatched?
Contact us at orders@ovou.com, and we’ll assist you with your next steps.
- Can I cancel my order instead of making changes?
Yes, as long as the order hasn’t been shipped. Email orders@ovou.com to request a cancellation.