Removing Users and Cards from Your Team Dashboard

Team admins can request to have specific cards removed from the Manage Cards section of the team dashboard when a team member leaves the company. This applies to cards that have names associated with them and must be processed manually by the OVOU team. For best practices, it is recommended that cards with serial numbers remain on the dashboard, as they can be repurposed for new employees.

Steps to Remove a Card

1. Remove the team member from the Manage Users section
   
   • Navigate to the Manage Users section in the team dashboard.
   • Select the checkbox beside the user’s name.
   • Click Remove.
     
2. Request card removal from OVOU Support
   • Reach out to your dedicated Point of Contact (POC) or email support@ovou.com with the details of the team member whose card you would like removed.
   • OVOU support will process the removal shortly after receiving the request.

Tip: Cards with serial numbers can be reused for new employees, so it's better to keep them on the dashboard whenever possible.

If you need assistance, email us at support@ovou.com. We’re happy to help!

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FAQs

1. Can I remove a card myself from the dashboard?
   No, card removal must be processed manually by the OVOU support team.
   
   
2. How long does it take for OVOU to remove the card after requesting?
   Card removal is typically processed shortly after the request is received.
   
   
3. Can I reuse a removed card for a new employee?
   No, removed cards are deactivated. It's better to keep unused cards with serial numbers on the dashboard for future use.

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